Sunday - 2/26/07 - Steven Doesn't Show Up

I had an appointment with Steven at 5pm. I hurried over to the gym to be there on time, and the trainer was not there. No phone call to advise that he would not show up. I spoke to Ian the assistant manager and Ian documented my concerns. So far 7 different employees or more at LA Fitness have acted in a negligent, disrespectful, or unprofessional manner resulting in denial of service to a paid member.