It blows my mind but I just got completely screwed again by LA Fitness today.
I was speaking to Rhonda this afternoon about getting a copy of my contract and about getting credit for the training session on Sunday where I showed up and the trainer didn't show up with no phone call. I didn't finish this conversation with Rhonda when I first spoke with her this afternoon and we agreed that I would call her back later in the evening. So I happened to mention that I was coming in tomorrow morning for a workout appointment and she happened to check the book to find I was crossed off the schedule and again no phone call to let me know the session was being cancelled. So I basically accidentally found out I wasn't on the schedule. I would have gotten up for nothing this morning. So in the couple weeks I've been trained I've basically now lost as many sessions as I have used do to mis-scheduling, appointment blow offs, and lack of follow-up.
They also don't really give you credit for missed sessions, they tell you to not clock in for your next session. A lame way of avoiding financial responsibility for their screwing over customers regularly while incurring no financial responsibility.
So far, I've been trained 3 times, and gotten screwed out of 5 training sessions. Great ratio.
Mark Irvin finally called me back but he was at the Alpharetta club when he called and left that number to call him back at. I didn't get the message in time to call him back while he was still at the club since he would only be there for 1 hour after leaving the message, but did leave a message for him at the Alpharetta club.
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