Wednesday, February 28, 2007
Malicious Behavior
A trainer claims he didn't cross out the appointment for Wed 2/28. If this is true, someone else maliciously crossed if off the schedule. Either way, LA Fitness is screwing customers.
Posts from Others Abused by LA Fitness Scams and Rip Offs
http://www.associatedcontent.com/article/153287/scammed_at_la_fitness.html
Screwed Again - The Ongoing Unprofessional Personal Training Problems at "LA Fitness"
It blows my mind but I just got completely screwed again by LA Fitness today.
I was speaking to Rhonda this afternoon about getting a copy of my contract and about getting credit for the training session on Sunday where I showed up and the trainer didn't show up with no phone call. I didn't finish this conversation with Rhonda when I first spoke with her this afternoon and we agreed that I would call her back later in the evening. So I happened to mention that I was coming in tomorrow morning for a workout appointment and she happened to check the book to find I was crossed off the schedule and again no phone call to let me know the session was being cancelled. So I basically accidentally found out I wasn't on the schedule. I would have gotten up for nothing this morning. So in the couple weeks I've been trained I've basically now lost as many sessions as I have used do to mis-scheduling, appointment blow offs, and lack of follow-up.
They also don't really give you credit for missed sessions, they tell you to not clock in for your next session. A lame way of avoiding financial responsibility for their screwing over customers regularly while incurring no financial responsibility.
So far, I've been trained 3 times, and gotten screwed out of 5 training sessions. Great ratio.
Mark Irvin finally called me back but he was at the Alpharetta club when he called and left that number to call him back at. I didn't get the message in time to call him back while he was still at the club since he would only be there for 1 hour after leaving the message, but did leave a message for him at the Alpharetta club.
I was speaking to Rhonda this afternoon about getting a copy of my contract and about getting credit for the training session on Sunday where I showed up and the trainer didn't show up with no phone call. I didn't finish this conversation with Rhonda when I first spoke with her this afternoon and we agreed that I would call her back later in the evening. So I happened to mention that I was coming in tomorrow morning for a workout appointment and she happened to check the book to find I was crossed off the schedule and again no phone call to let me know the session was being cancelled. So I basically accidentally found out I wasn't on the schedule. I would have gotten up for nothing this morning. So in the couple weeks I've been trained I've basically now lost as many sessions as I have used do to mis-scheduling, appointment blow offs, and lack of follow-up.
They also don't really give you credit for missed sessions, they tell you to not clock in for your next session. A lame way of avoiding financial responsibility for their screwing over customers regularly while incurring no financial responsibility.
So far, I've been trained 3 times, and gotten screwed out of 5 training sessions. Great ratio.
Mark Irvin finally called me back but he was at the Alpharetta club when he called and left that number to call him back at. I didn't get the message in time to call him back while he was still at the club since he would only be there for 1 hour after leaving the message, but did leave a message for him at the Alpharetta club.
Tuesday, February 27, 2007
BBB Complaint Initiated Yesterday. LA Fitness BBB Complaint #91035211 is in process
Complaint ID#: 91035211
Business Name: LA Fitness International
Thank you for contacting the Better Business Bureau. Your complaint was received by the Bureau on February 26, 2007 and has been assigned case# 91035211in our files. Please make a note of this number for future reference.
Your complaint has been applied to the following business:
LA Fitness International
8105 Irvine Center Dr Ste 200
Irvine, CA 92618-3096
The case has been reviewed and has now been forwarded to the business for their response. This business has 22 days to respond to your complaint. You may contact our office at 214-740-0349 40 days after the above date to check the status of your complaint.
Business Name: LA Fitness International
Thank you for contacting the Better Business Bureau. Your complaint was received by the Bureau on February 26, 2007 and has been assigned case# 91035211in our files. Please make a note of this number for future reference.
Your complaint has been applied to the following business:
LA Fitness International
8105 Irvine Center Dr Ste 200
Irvine, CA 92618-3096
The case has been reviewed and has now been forwarded to the business for their response. This business has 22 days to respond to your complaint. You may contact our office at 214-740-0349 40 days after the above date to check the status of your complaint.
Monday, February 26, 2007
Ironic
I emailed a regional manager and got his auto-response email back with the following footer information. This just goes to show you what weasels these guys are.
Internet communications are not secure, and therefore LA Fitness
does not accept legal responsibility for the contents of this message.
However, LA Fitness reserves the right to monitor the transmission
of this message and to take corrective action against any misuse or
abuse of its e-mail system or other components of its network. The
information contained in this e-mail is confidential and may be
legally privileged. It is intended solely for the addressee. If you
are not the intended recipient, any disclosure, copying, distribution,
or any action or act of forbearance taken in reliance on it, is
prohibited and may be unlawful. Any views expressed in this e-mail are
those of the individual sender, except where the sender has been duly
authorized to specifically state the content of the e-mail on
behalf of LA Fitness. The recipient should check this e-mail and any
attachments for the presence of viruses. LA Fitness accepts no liability
for any damage caused by any viruses transmitted by this e-mail.
LA Fitness Personal Training Service Failures Update - 2.26.07
Today I left yet another message with Robert in Member Services at 11:45am.
I also left message from Rachael x115 at Body of Change around 5am. She left a voice mail for me Friday at 4:47pm Eastern Time.
I also left message from Rachael x115 at Body of Change around 5am. She left a voice mail for me Friday at 4:47pm Eastern Time.
Sunday, February 25, 2007
Sunday - 2/26/07 - Steven Doesn't Show Up
I had an appointment with Steven at 5pm. I hurried over to the gym to be there on time, and the trainer was not there. No phone call to advise that he would not show up. I spoke to Ian the assistant manager and Ian documented my concerns. So far 7 different employees or more at LA Fitness have acted in a negligent, disrespectful, or unprofessional manner resulting in denial of service to a paid member.
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